Returns & Exchanges
Museums Victoria Store is committed to providing high-quality products, but if you are not entirely satisfied with your purchase, we offer a 30-day return policy for most items. Please ensure products are in their original packaging and condition to qualify for a full refund or exchange.
Contact Customer Service
Email our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the receipt or proof of purchase is included.
Ship the Item
Affix the provided return label or address the package to our distribution center and drop it off at your nearest postal service provider.
Refund Processing
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing