Frequently Asked Questions
Everything you need to know about shopping with Museums Victoria Store.
What are your delivery options and timeframes?
We offer standard and express shipping across Australia and internationally. Standard domestic orders typically arrive within 3-7 business days, while international delivery times vary by location.
Can I return a product if I change my mind?
Yes, we offer a 30-day return policy for most items in their original, unused condition. Please note that certain products, such as earrings or digital downloads, may be excluded for hygiene and licensing reasons.
Are the products sold online the same as those in the museum galleries?
Our online store features a curated selection of favorites from the Melbourne Museum, Scienceworks, and Immigration Museum shops, including exclusive exhibitions merchandise and educational resources.
Do you offer Click and Collect services?
Yes, Click and Collect is available from the Melbourne Museum shop. You will receive an email notification as soon as your order is ready for pickup, typically within 24-48 hours.
How are your products sourced?
We prioritize ethical sourcing and collaborate with local artisans, scientists, and educators to ensure our products are high-quality, sustainable, and reflect the rich collections of our museums.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.